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Although it’s not required, some agents prefer to have two phone lines, with one dedicated solely for their work with Alorica at Home. The questions are grouped into general information, disqualification questions, and employment history and education. Agents answer phone calls, respond to live chat requests, and answer e-mails. Alorica Anywhere helps significantly improve customer experience delivery and reduce overhead costs, while optimizing consumer satisfaction and boosting your bottom line.
Our 100% virtual WAH platform empowers companies to be crisis-ready and future-focused. You can fill out the application online and create a login to check the status. If you’re ready to work from home with Westat, you can start the application process by visiting the company’s careers page. In order to apply, you must be 18 or older and have a least 6 months of prior survey data collection and/or inbound-outbound call center experience. You will be calling people to collect information and data with questionnaires.
Earn Everything… nearly!
You must complete the appropriate training before you can begin working on any project. Before you start training, you’re required to obtain a background check, which you must pay for. The background check costs $31.95, and you can pay via debit or credit card. Even though most people seem to enjoy the employee status while still having the flexibility to make their own schedules, many West employees complain about the lack of available hours. The Employee Assistance Program is available free to eligible Westat employees and family members. This referral service provides help to manage personal or family issues as well as financial and legal matters.
Needs to review the security of your connection before proceeding. If benefits are provided, Westat’s package includes employee stock ownership, a 401 plan, medical and dental coverage, and paid leave. - Work with Development, QA and Product Management to design and implement ... Training is paid at an hourly rate and conducted in an instructor-led virtual classroom. Some projects may require that you complete self-paced computer training.
People Operations Manager - HR / Employee Life Cycle Management / Remote (m/f/d)
In most instances, Alorica provides the necessary devices to the work-at-home employees unless the advertised position is designated BYOD . Here, WAH employees may use their personal devices to perform their duties. The company reimburses its employees fully for reasonable or necessary expenses incurred when performing their duties. Since you’ll be answering phone calls at home, you must have a dedicated work space free from background noise and distractions. It should also be comfortable enough for you to complete work in for several hours per day.
As an at home agent for Alorica at Home, you’ll be responsible for a few different types of tasks.
How can I be sure I am applying to Westat correctly and avoiding a recruitment scam?
We recognize that our employees have lives outside of the workplace. We support initiatives that encourage employees to allocate time and energy for family, volunteering, and health-related activities. The amount of money you make from West often depends on the number of calls you take. If you work for a line that experiences low call volume at certain times of the day or of the year, you may not make as much money as you'd like. In fact, West recommends that you don't rely on the job as your sole source of income until you've worked there for several months.
We help you take care of yourself by offering wellness programs including an onsite fitness center with low-cost membership and a café with fresh and healthy food choices. I suggest browsing the website before you apply, since it provides a lot of information for you to familiarize yourself with regarding its positions. These West At Home reviews tend to be the most honest and unbiased, from both current and former employees. The pay rates for each position are often included in the job postings. Note that, Alorica work at home staff are employees and not independent contractors.
Alorica At Home (formerly West At Home) Virtual Call Center Jobs
Therefore, they’re entitled to minimum wage, regardless of how many calls they receive. You can earn between $0.17 to $0.30 per minute depending on the line and your experience. A full-time contractor can expect to earn between $200 - $500 per week. West pays agents biweekly through check, direct deposit or paycard. When looking for a flexible work from home job with a reputable company, I encourage you to add the Westat work from home program to your list of prospects. Westat is a research company that hires work from home telephone data collectors.
If you’re already working for Alorica At Home, or you have experience with Alorica please share in comments. You can review the work at home program and apply here. If you are interested in working for Alorica At Home, you will find out immediately if you live in an eligible state and county when you start the application process. West at Home’s clients included HSN, GE, ProFlowers, ShopNBC, and many more.
We provide eligible employees with vacation time, sick leave, holidays, and administrative leave for special situations. Unpaid leave includes leave without pay and Family Medical Leave Act leave. If you like speaking on the phone, have an interest in sales and like working with minimal supervision, you may do well at West.
If you're interested in becoming an agent with West at Home, you need to fill out an application on their secure website. After you have completed your application, you will take a job fit assessment and select your job preferences. This helps the corporation identify the kind of work that would be most appropriate for your personality and skill set. Next, you'll be required to take a behavioral assessment which will determine your attitude towards customer service and sales. If you pass the behavioral assessment, you'll be ask to complete a few additional screenings on financial concepts. Once you've completed all of your screenings, you'll receive your job offer.
Job responsibilities may include answering billing questions, general sales, and/or direct response sales (order processing from people responding to TV ads/infomercials). Alorica West at Home hires its agents as employees rather than independent contractors, so you’ll be included on payroll and guaranteed minimum wage for your state. You’ll also be eligible to opt-in for medical and dental benefits if you’d like, but you’re required to pay for the benefits. Unlike other call center companies that hire agents as independent contractors and only pay agents per talk minute, Alorica at Home hires them as employees.
Most agents consider this to be the best perk of the job. Agents can create their own schedules to coincide with their lives, whether they need to work around another job, school, or family. To find out what other Alorica at Home agents think about the job, check out reviews on Glassdoor, Indeed, and CareerBliss. Second, employees have no right to privacy relating to the company or client property. Hence, Alorica may inspect, monitor, or access such devices as needed for business purposes.
As a West at Home agent, you will field a variety of inbound phone calls from your various clients. You will be expected to enter and verify customer information, field customer questions, resolve issues and offer additional products and services. West at Home allows you to work on your own time and create a schedule that works with your lifestyle. If Alorica at Home believes you’re a good fit, you’ll be invited back for additional screeners related to sales, technical support, or customer service position. If Alorica at Home wants to hire you, you’ll receive an employment offer online, which you will need to review and sign. Alorica At Home hires customer service, sales, and technical support agents to represent a variety of clients, mostly via inbound calls.
Alorica West at Home does not allow you to use a cell phone. Consider investing in a comfortable chair and desk with plenty of space for your computer, phone, writing materials, and anything else that will help you through your workday. Then, consider investing in a comfortable chair and desk with plenty of space for your computer, phone, writing materials, and anything else that will help you through your workday.
